> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://sensorpro.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Pause Subscription


## Why You Can’t Pause Your Subscription

We’re often asked if it’s possible to pause a subscription to Sensorpro. While the idea may seem simple, pausing an account isn't something we currently offer. Here's why:


### 📦 Your Data Still Lives Here

Even when you're not sending campaigns:

* We continue to securely store your contacts, email history, and campaign performance.
    
* Automations, segmentation, and compliance tools remain active and accessible.
    
* Your account stays GDPR-ready in case of data subject requests.

This ongoing infrastructure means that even a “paused” account still requires active resources on our end.

* * 

### 📬 Emails Keep Working in the Background

* Previously sent emails may still be opened or forwarded.
    
* Recipients can click links, unsubscribe, or flag messages.
    
* All this activity is tracked and logged as part of your account analytics.

Simply put, your account doesn’t “pause” just because you’re not sending new campaigns.

* * 

### ⚖️ GDPR Compliance Doesn’t Pause Either

Even if you're inactive:

* Unsubscribe links must still function.
    
* Subject Access Requests (SARs) may still come in.
    
* As a Data Controller, you must continue to honor opt-outs and maintain suppression lists.

Sensorpro ensures these legal obligations are met by keeping your compliance tools live—even when you're not actively using the platform.

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### 🚫 What About Canceling Instead?

Canceling your subscription **terminates** the account. As outlined in our [Acceptable Use Policy – Termination Clause](https://www.sensorpro.net/aup):

Please review the full termination policy [here](https://www.sensorpro.net/aup) before proceeding.

### ✅ What Can I Do Instead?

If you're not actively sending emails but want to keep your data:

* **Switch to a lower-tier plan** to reduce costs while maintaining access.
    
* **Export your data** if you plan to terminate your account.