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# Reducing High Bounce Rates with Yahoo Contacts

|| Yahoo may delay delivery by 4 hours for unexpected spikes in volume from your domain, follow these steps:

1 Create a segment called **Yahoo**, tick `split testing` & select a batch size.

![](https://storage.crisp.chat/users/helpdesk/website/d9bed6c97dcdc000/yahoo-seg2_18g7ll1.png)

2 Select `Segment rules` then `Custom` and select `Create a custom list (simple)` then press OK.

![](https://storage.crisp.chat/users/helpdesk/website/d9bed6c97dcdc000/yahoo-seg1_kie5tq.png)

3 Complete the form as shown below and click OK. 
| Note the asterisk before and after the word yahoo.

![](https://storage.crisp.chat/users/helpdesk/website/d9bed6c97dcdc000/yahoo-rules_1s1xw92.png)

| This will generate mutliple segments, we will be using them in Step 7.

4 Create a segment called **All** & tick `Include everyone`

5 Select `options` tab & tick `Restricted/unique`  then press OK.

||| This will exclude the Yahoo segment you made earlier; this is an important step, do not skip.

6 Proceed to `Step 3` of the campaign and Add a new broadcast.

Send to the **All** segment as normal.

7 Copy the broadcast & change the segment to the first Yahoo batch in Step 3.

Click the `Schedule tab` and set to one hour from now, repeat for each batch for every other hour.

![](https://storage.crisp.chat/users/helpdesk/website/d9bed6c97dcdc000/yahoo-size_8m6wxu.png)

| Don't specify an even hour like 11am, this is a known Yahoo spam signal; instead use an odd number like 11:19am