Articles on: Billing

Pause Subscription

Why You Can’t Pause Your Subscription

We’re often asked if it’s possible to pause a subscription to Sensorpro. While the idea may seem simple, pausing an account isn't something we currently offer. Here's why:

📦 Your Data Still Lives Here

Even when you're not sending campaigns:

We continue to securely store your contacts, email history, and campaign performance.

Automations, segmentation, and compliance tools remain active and accessible.

Your account stays GDPR-ready in case of data subject requests.

This ongoing infrastructure means that even a “paused” account still requires active resources on our end.

📬 Emails Keep Working in the Background

Previously sent emails may still be opened or forwarded.

Recipients can click links, unsubscribe, or flag messages.

All this activity is tracked and logged as part of your account analytics.

Simply put, your account doesn’t “pause” just because you’re not sending new campaigns.

Even if you're inactive:

Unsubscribe links must still function.

Subject Access Requests (SARs) may still come in.

As a Data Controller, you must continue to honor opt-outs and maintain suppression lists.

Sensorpro ensures these legal obligations are met by keeping your compliance tools live—even when you're not actively using the platform.

🚫 What About Canceling Instead?

Canceling your subscription terminates the account. As outlined in our Acceptable Use Policy – Termination Clause:

Please review the full termination policy here before proceeding.

✅ What Can I Do Instead?

If you're not actively sending emails but want to keep your data:

Switch to a lower-tier plan to reduce costs while maintaining access.

Export your data if you plan to terminate your account.