Articles on: Subscriber Management

Export Contacts

Export contacts from Sensorpro


How to Export Bounced and Opted-Out Contacts from Sensorpro and Open in Excel


  1. In Sensorpro, go to Contacts > All Contacts.
  2. Click the Bounced tab (or Opted-Out tab if that’s what you need).
  3. Scroll to the bottom right and click the Export button.


📥 How the File Downloads (Depends on Browser):

✅ Google Chrome / Firefox / Safari

  • The CSV will open in a new browser tab.
  • Go to File > Save Page As (or right-click and choose Save As)
  • Save the file with a .csv extension (e.g., bounced.csv).

✅ Microsoft Edge

  • The file usually downloads automatically.
  • Click the download icon (top-right) and select "Open in folder" to locate it.
  • If it opens in the browser instead of downloading, use File > Save As to save it as a .csv.

✅ Internet Explorer

  • You'll see a prompt at the bottom of the screen asking whether to Open or Save the file.
  • Click Save As, choose your folder, and make sure the file ends in .csv.


📊 To Open in Excel:

  1. Open Microsoft Excel.
  2. Go to File > Open and locate the saved .csv file.
  3. If prompted, choose Delimited and tick Comma as the separator.
  4. Click Finish — your contacts will appear neatly in columns.

Updated on: 17/07/2026